Privacy Policy

Last updated: September 2025

1. Introduction

When you engage with Trade Sense Ltd (“Trade Sense”, “we”, “our” or “us”), you trust us with your personal information. We take that trust seriously and are committed to protecting your data and respecting your privacy.

This Privacy Policy explains:

  • What information we collect about you;

  • How and why we process your information;

  • The legal basis for our processing;

  • How we keep your data safe;

  • Your rights under UK and EU data protection law.

This Policy may be updated from time to time. Please revisit this page periodically to stay informed of any changes.

2. Who We Are

Trade Sense Ltd is a company registered in England and Wales.

  • Company name: Trade Sense Ltd

  • Company number: 12616981

  • Registered address: 124 City Road, London, England, EC1V 2NX

  • Email (privacy queries): info@trade-sense.co.uk

We are the Data Controller of the personal data we collect and process about you.

3. How We Collect Your Personal Information

We may collect and process personal information about you from the following sources:

a. Information you provide directly

  • When you enrol in a course, webinar, or mentoring programme;

  • By filling in forms on our website, subscribing to newsletters, or requesting resources;

  • By contacting us via phone, email, live chat, post, or social media;

  • When you provide feedback, testimonials, or consent for promotional use.

b. Information generated during training or services

  • Performance data from trading simulations, exercises, assessments, or mentorship programmes;

  • Notes, reports, and recordings related to your progress and engagement.

c. Information collected automatically

  • Technical information such as IP address, browser type, pages visited, time spent, and cookies;

  • Device identifiers and approximate location data when you access our website.

d. Information from third parties

  • Universities, employers, or partners who fund or facilitate your training;

  • Referees, recruiters, or professional networks;

  • Publicly available sources (e.g. LinkedIn, FCA register).

e. Event photography and video

  • We may capture photos, video, or audio recordings at events, seminars, and training sessions for educational, archival, and promotional purposes.

  • Notice will be provided at the event; you can opt out or notify us if you do not wish to appear in published materials.

4. Types of Personal Data We Process

Depending on your interaction with us, we may process the following categories:

  • Contact details: Name, address, email, phone number.

  • Identity and profile information: Date of birth, education history, employment details, candidate profile, CV data.

  • Financial information: Payment details, invoices, billing records (processed via secure third-party providers).

  • Engagement data: Course enrolments, webinar attendance, content consumption, feedback surveys.

  • Simulation/training data: Performance metrics, assessment outcomes, journals, and logs.

  • Event data: Photographs, video recordings, testimonials (where consented).

  • Technical data: IP addresses, device identifiers, website browsing activity.

  • Correspondence: Records of communications with us (email, chat, calls).

  • Monitoring: Call recordings, CCTV (where used in office venues).

We do not intentionally collect “special category” data (such as health, ethnicity, religion, political opinions) unless strictly necessary and with explicit consent.

5. How We Use Your Personal Information

We process your personal information only where permitted by law, including:

a. Contractual necessity

  • To provide training, mentoring, and certification;

  • To process payments and manage your account;

  • To deliver resources and maintain learning platforms.

b. Consent

  • To send marketing communications (newsletters, promotions, course invitations);

  • To use photos, video, or testimonials for promotional purposes;

  • To share your profile or performance data with employers/universities, if you agree.
    You may withdraw your consent at any time (see section 9).

c. Legal obligations

  • To comply with tax, financial, and regulatory requirements;

  • To prevent fraud and financial crime;

  • To maintain registers of compliance (e.g. anti-bribery).

d. Legitimate interests

  • To improve and personalise services;

  • To analyse engagement and optimise our business strategy;

  • To record calls for training and quality assurance;

  • To secure our IT systems and prevent misuse;

  • To manage events, including photography and video recording for internal records and limited promotional use.

6. Sharing Your Data

We may share your personal data with:

  • Service providers (IT hosting, analytics, marketing tools, payment processors, accreditation bodies);

  • Universities/employers where training is sponsored or linked to recruitment;

  • Payment processors (e.g. Stripe, compliant with PCI-DSS);

  • Professional advisors (legal, accounting, compliance);

  • Authorities/regulators (when legally required);

  • Third parties in business transfers (mergers, acquisitions, restructuring).

We never sell your personal data.

7. International Transfers

Where data is transferred outside the UK or EEA, we ensure adequate safeguards are in place, including:

  • Transfers to countries with adequacy decisions;

  • Standard Contractual Clauses (SCCs) approved by the UK/EU;

  • Additional technical and organisational protections.

8. Retention

We retain personal data only for as long as necessary. Typical periods:

  • Training records/certifications: 7 years;

  • Recruitment data: 12 months;

  • Payment and financial data: 7 years;

  • Website analytics (cookies/IP): 25 months;

  • Event photos/videos: retained while relevant for promotional or archival use, unless consent is withdrawn.

9. Your Rights

Under UK and EU GDPR, you have the right to:

  • Access a copy of your personal data;

  • Request correction of inaccurate data;

  • Request deletion of your data (“right to be forgotten”);

  • Restrict or object to processing;

  • Withdraw consent at any time (marketing, photos, testimonials);

  • Request portability of your data in machine-readable format;

  • Object to automated decision-making or profiling;

  • Lodge a complaint with the UK ICO or your local EU Data Protection Authority.

Requests should be sent to info@trade-sense.co.uk.

10. Security, Cookies & External Links

  • We apply technical and organisational measures (encryption, firewalls, access controls, staff training) to protect your data.

  • Our websites use cookies to enhance functionality, measure traffic, and deliver marketing. See our Cookie Policy for details.

  • Our website may link to external sites; we are not responsible for their content or privacy practices.

11. Marketing Communications

  • You will only receive marketing communications if you have opted in.

  • You may unsubscribe at any time via the link in emails or by contacting us.

  • We periodically ask you to reconfirm your preferences to keep our records accurate.

12. Automated Decision-Making

Where we use automated tools (e.g. to analyse training performance or match candidates with opportunities), you have the right to request human review of any decision that significantly affects you.

13. Children

Our services are designed for adults (aged 18+). If minors are involved in training, we will require verified parental or guardian consent.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, guidance, or our operations. Significant changes will be communicated directly where appropriate.

15. Contact Us

If you have questions about this policy or your data rights, contact us:

Data Protection Lead
Trade Sense Ltd
124 City Road, London, England, EC1V 2NX
Email: info@trade-sense.co.uk

If you are unsatisfied with our response, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk